Mastering the Front Desk: Skills Every Dental Assistant Needs

In this episode of the Smile Squad Academy Podcast, we’re putting the spotlight on one of the most essential roles in a dental office—the front desk team. From managing first impressions to coordinating treatment plans, front office personnel are the backbone of patient communication and operational flow.

You'll learn what it takes to excel in front office duties, including professional phone etiquette, effective scheduling, and seamless patient check-in and check-out procedures. We’ll also break down the vital steps involved in verifying insurance and presenting treatment plans in a way that builds trust and encourages case acceptance.

Whether you’re aspiring to work at the front desk or already handling patient interactions, this episode will equip you with the confidence and clarity needed to thrive in this high-impact role.

✅ After listening, you’ll be able to:

• Answer patient calls with professionalism and empathy
• Maintain a productive, well-organized office schedule
• Efficiently check patients in and out
• Communicate treatment plans clearly and confidently

📣 Ready to become the go-to team member every office needs? Tune in now!

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👉 Learn more at Smile Squad Academy.